Call Centre Aur BPO Ka Khana: Night Shift, Rotating Breaks Aur Aik Hi Delivery

6 October 2026

Daftar ka khana aam tor par aik waqt par hota hai: aik baje lunch, sab aik sath. Call centre mein aisa bilkul nahi hota. Wahan phone line kabhi khali nahi chhori jati, is liye break waves mein hoti hai - 15 ya 20 agents aik baar mein, phir agla group, phir agla. Khana aik waqt par nahi khaya jata, do se teen ghanton mein khaya jata hai.

Isi aik farq se wo sab masail paida hote hain jo hum roz sunte hain: pehli wave ko garam mila, teesri ko thanda; raat teen baje ka khana itna bhari tha ke aadhi floor ko neend aa gayi; aur mahine ke aakhir mein bill us hisaab se aaya jis hisaab se khana khaya hi nahi gaya tha.

Hum Islamabad aur Rawalpindi ke daftaron ko rozana khana bhejte hain, is liye neeche wo tarteeb likhi hai jo call centre aur BPO floors par asal mein kaam karti hai - aur hamare monthly plans ki publish shuda qeematein.

Pehla faisla: ginti seats ki nahi, platon ki

Call centre mein aik hi seat par din bhar mein do ya teen shifts baithti hain. Is liye "hamare 150 employees hain" se khane ka hisaab nahi banta. Asal sawal yeh hai: kis shift mein kitni platein chahiyen.

Day shift (local clients) - lunch.
Afternoon ya UK shift - shaam ka khana.
Night shift (US clients) - raat ka khana, aur bohat jagahon par subah ke qareeb aik halka round bhi.

Hum bill usi par karte hain jo platein uss din gayi hain. Roster badalta rehta hai, aur usi hisaab se ginti bhi - mahine ke sharu mein tay ki hui ginti par poora mahina bill nahi hota.

Waves mein serving: degh ya box?

Ye faisla poori raat ka mizaj tay karta hai.

Degh aur chafing - jab sab aik hi pantry ya cafeteria mein aate hain. Khana ghanton garam rehta hai, aur har wave ko taza nikal kar diya jata hai. Degh mein serving ka koi extra charge nahi.
Individual boxes - jab agents apni seat par ya alag floors par khate hain. Ye hum mazboot, food-grade PVC boxes mein pack karte hain (patli, phenkne wali qisam nahi), aur ye Rs. 20 per head par hota hai.

Jahan dono cheezein chalti hain, wahan sab se behtar natija aik mila jula intezam deta hai: cafeteria ke liye degh, aur jo agents line nahi chhor sakte un ke liye box. Dono aik hi delivery mein aa jate hain.

Aik cheez jo har floor par bottleneck banti hai: microwave. Agar poori floor aik ya do microwave par chal rahi hai to boxes ka matlab line lagna hai. Us surat mein degh behtar hai, kyunke garam karne ki zaroorat hi nahi parti.

Raat ke khane ka mizaj

Night shift ka khana din ke khane jaisa nahi hona chahiye. Teen cheezein hum tajurbe se kehte hain:

Bohat bhari nahi. Raat do baje bhaari khana productivity ko sota hua chhor deta hai. Aik achha salan, chawal ya roti, aur sath mein kuch halka.
Teekha kam. Raat ko masala zyada ho to aadhi floor pani par guzara karti hai.
Dobara garam hone wala. Teesri wave do ghante baad khati hai. Jo dish do ghante baad bhi theek rahe, wahi raat ke liye theek hai.

Hamare plans ki rotation meal plans page par poori likhi hai, aur raat ki shift ke liye hum menu usi hisaab se tajweez karte hain.

Qeematein aur asal hisaab

Teenon plans flat per head, per day hain:

Economy Rs. 250 - hafte mein 1 chicken main aur 1 chicken rice, baqi sabzi aur daal.
Silver Rs. 300 - hafte mein 2 chicken mains aur 1 chicken rice, sath mein thali option.
Gold Rs. 350 - hafte mein 3 chicken mains aur 1 chicken rice, sath mein thali option.

Misaal 1 - 40 agents ki night shift, Silver plan. 40 x Rs. 300 = Rs. 12,000 per raat. 22 raaton ka Rs. 264,000, aur agar hafte mein chhe din chalte hain to 26 raaton ka Rs. 312,000. Seat par khana chahiye to boxes 40 x Rs. 20 = Rs. 800 per raat zyada.

Misaal 2 - 60 agents Economy, 10 team leads aur QA Gold. 60 x Rs. 250 = Rs. 15,000, aur 10 x Rs. 350 = Rs. 3,500. Mila kar Rs. 18,500 per din, yani 22 din ka Rs. 407,000 aur 26 din ka Rs. 481,000. Boxes sab ke liye chahiyen to 70 x Rs. 20 = Rs. 1,400 per din.

Do alag tier aik hi floor par, aik hi delivery mein aur aik hi invoice par - is mein koi extra charge nahi hai.

Hafte ke saat din chalte hain?

Hamare publish shuda plans ki rotation Monday se Friday ki hai. BPO floors aksar Saturday aur Sunday bhi chalti hain, is liye weekend ki coverage quotation mein alag line par likhi jati hai - taake aap ko pehle se pata ho ke hafte ka poora kharcha kya banta hai, aur mahine ke aakhir mein koi nayi cheez na nikle. Quotation mein aur kya kya likha hona chahiye, uski poori list is post mein hai.

Apna menu khud banayein

20 ya us se zyada afraad hon to aap apna poora hafta khud tay kar sakte hain - custom plan builder par har tier ki dishes aur chicken quota saamne likha hota hai, aur weekly total wahin ban jata hai. Night floors ke liye ye khaas tor par kaam ka hai, kyunke aap raat ke liye halki dishes chun sakte hain aur din ki shift ke liye alag.

Paanch cheezein jo pehle din tay honi chahiyen

Drop point aur waqt. Reception, basement ya floor pantry - aur kis waqt. Raat ko building ka main gate band hota hai, is liye entry ka rasta pehle se tay hona chahiye.
Security clearance. Delivery team ke naam aur gari ka number pehle de dein, warna raat do baje guard ko faisla karna parta hai.
Ginti kaun bhejta hai. Aik banda, aik waqt. Hamara mamool hai ke shift se pehle ginti confirm ho jaye.
Waves ka naqsha. Pehli wave kis waqt, aakhri kis waqt - isi se tay hota hai ke degh chahiye ya box.
Invoice. Mahine ka aik invoice, NTN ke sath, aur sirf un dinon ka jin din khana gaya.

HR ke liye aik baat

Night shift par kaam karne wale log sab se pehle khane ki wajah se thakte hain, salary ki wajah se baad mein. Raat teen baje bahar koi acha option khula nahi hota, aur jo khula hota hai wo rozana khane ki cheez nahi. Jin floors par raat ka khana theek hota hai, wahan agents raat ki shift lene par utni mushkil nahi karte - aur ye wo farq hai jo exit interview mein kabhi likha nahi jata, lekin mehsoos har mahine hota hai.

Aksar poochay jane wale sawal

Trial le sakte hain? Ji haan - offices ke liye pehla sample lunch free hai, aur hum wo usi shift mein bhej sakte hain jis par faisla hona hai. Night shift ka faisla day shift ke khane par nahi hona chahiye.

Ginti roz badalti hai, chalega? Ji - bill usi din ki platon ka hota hai. Roster ke hisaab se ginti rozana badal sakti hai.

Alag alag tier aik sath? Haan - agents Economy, team leads Gold, aik hi delivery aur aik hi invoice.

Degh ka koi extra charge? Nahi. Sirf individual boxes Rs. 20 per head par hain.

Daftar mein mehmaan ya client aa jayen? Us din ke liye alag se mangwaya ja sakta hai - meeting ke liye platters aur hi-tea dono event menu par hain.

Apni shift ka hisaab lagwa lein

Shift ka waqt, har shift ki ginti aur apna ilaqa WhatsApp kar dein 0315 9093990 ya 0321 7717178 par - hum per head rate, boxes ka farq aur mahine ka total likh kar bhej dete hain, aur pehla sample usi shift mein jo aap kahein.

Chhoti team hai to 5 se 15 logon wali post dekh lein, aur raat ke khane ka aam intezam yahan likha hai.